Health and safety policy

• All employees are expected to work safely, taking care of themselves and others around them.
• We will conform to the site Health and Safety regulations of those organisations with whom we work.
• We will ensure that our designs, systems and other activities are safe and in compliance with legislation.
• We train our employees to work in a safe and healthy manner.
• We expect all employees to take an active involvement in the management of health and safety.

Quality policy

We strive to surpass our Customers’ needs by continually improving quality, service and reliability.

We will achieve this by:

• Working in partnership with our customers to understand their business requirements.
• Designing reliable systems using high quality components.
• Ensuring our systems are clearly documented.
• Providing high performance at low cost.
• Training our employees and ensuring they work in a safe manner.

Service policy

We are not the biggest company at what we do but we aim to be the best. Excellence in customer service is key to meeting and exceeding our customers’ expectations.

We will achieve this by:

• Responding rapidly and precisely to customer requests.
• Maintaining accurate records.
• Treating every customer as an important customer.
• Giving the customer “that bit more”.
• Empowering all employees to find solutions to customer problems.
• All employees understanding that the best customer is a happy customer and each employee has a responsibility to ensure the customers’ needs are achieved and exceeded.